Information We Collect

When you interact with elalarionalelo's financial education services, we collect several types of information to provide you with personalised learning experiences and maintain our corporate culture of excellence.

• Personal Identification Information: Name, email address, phone number, and mailing address when you register for our programs or contact us
• Educational Background: Information about your current knowledge level, career goals, and learning preferences to customise your experience
• Technical Information: IP address, browser type, device information, and how you navigate our website to improve our services
• Communication Records: Records of your interactions with our team, including emails, chat messages, and phone calls for quality assurance
• Financial Information: Payment details processed securely through encrypted third-party processors for course enrollment

How We Use Your Information

Your information helps us create a supportive learning environment that reflects our commitment to fostering financial literacy across Australian communities.

We also use aggregated, non-personally identifiable data to understand trends in financial education and improve our curriculum development processes.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We respect these rights and have established clear procedures for you to exercise them.

To exercise any of these rights, contact our Privacy Officer using the details provided at the end of this policy. We may need to verify your identity before processing your request to protect your information from unauthorised access.

Data Sharing and Third Parties

We believe in transparency about when and why we share your information. Our corporate culture emphasises trust and accountability in all partnerships.

• Educational Partners: Accredited institutions and industry experts who contribute to our curriculum may receive anonymised student progress data
• Technology Providers: Cloud hosting services, learning management systems, and communication platforms that help us deliver our services
• Payment Processors: Secure third-party services that handle financial transactions on our behalf
• Legal Requirements: Government agencies or courts when required by Australian law or to protect our legal interests
• Business Transfers: Potential buyers or successors in the unlikely event of a merger, acquisition, or business sale

Data Security and Retention

Protecting your information is fundamental to our corporate values. We implement multiple layers of security and follow industry best practices for data protection.

• Encryption: All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest using AES-256 standards
• Access Controls: Staff access to personal information is restricted on a need-to-know basis with regular access reviews
• Regular Audits: Annual security assessments and penetration testing to identify and address potential vulnerabilities
• Data Backups: Secure, encrypted backups stored in Australian data centres with restricted access protocols
• Incident Response: Documented procedures for responding to any data breaches or security incidents within regulatory timeframes

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course completion records are kept for seven years as required by educational compliance standards, while marketing preferences are retained until you withdraw consent.

International Data Transfers

While we primarily store data within Australia, some of our technology partners operate internationally. When your information is transferred overseas, we ensure appropriate safeguards are in place.

• Cloud storage providers in the United States with Privacy Shield or Standard Contractual Clause protections
• Communication platforms in the European Union operating under GDPR compliance frameworks
• Learning analytics services in Canada with substantially similar privacy protections to Australian law

All international transfers are documented and subject to contractual obligations that require the same level of protection as provided under Australian privacy law.

Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised content recommendations.

• Essential Cookies: Required for basic website functionality, security, and maintaining your login session
• Analytics Cookies: Help us understand how visitors use our website to improve content and navigation
• Marketing Cookies: Remember your interests to show relevant educational content and course recommendations
• Third-Party Cookies: Video platforms and social media widgets may set their own cookies subject to their privacy policies

You can control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. Our cookie banner allows you to manage your preferences for non-essential cookies.

Changes to This Privacy Policy

As our business grows and privacy laws evolve, we may need to update this policy. We're committed to maintaining transparency about any changes that affect how we handle your information.

When we make significant changes, we'll notify active users by email and display a prominent notice on our website for at least 30 days. Minor clarifications or administrative updates may be made without individual notification, but the "Last Updated" date will always reflect the most recent revision.